Odoo runs — and evolves
with your business every month
Monthly support packages for companies already using Odoo. Guaranteed stability, fast incident response, and continuous system improvement.
Why post-implementation support is essential?
Even the best Odoo setup needs ongoing care — updates, monitoring, fixes, and adaptation to business growth
System stability and data security
Monitoring, auto-backups, and version updates - no risk of data loss.
Fast incident response
SLA guarantees response time -from 8h in Pro to 32h in Lite. No queues.
System grows with your business
Regular releases, new features, and Odoo adaptation as your business changes.
Transparency through monthly reporting
All hours logged in Odoo Timesheets + monthly report with recommendations.
How it works
Request
You send a request via email or chat
Priority
Ticket prioritized according to your SLA levell
Execution
Time logged in Odoo Timesheets - transparently
Report
Monthly report with used hours and recommendations
Grow & SLA Packages
Each package includes a fixed number of hours per month to cover any tasks you need—including consulting, bug fixes, updates, integrations, and training. If your workload grows, you can easily scale up your package or switch to a Time & Materials (T&M) model.
Pakages | Litefrom 20h/month Small business / startup | Standardfrom 60h/month Active Odoo users | Profrom 20h/month Mid & large enterprise |
Response time | ≤ 32 h | ≤ 16 h | ≤ 8 h |
Priority | Normal | Medium | High |
Availability EET | Mn-Fr 10–18 | Mn-Fr 10–18 | extended or 24/7 by agreement |
Fixes and small changes | |||
Consulting | |||
Monitoring, backups, version updates | |||
Releases | 1 per month | 2 per month | |
Training or consulting session | 1 per month | ||
Dedicated manager (SPOC/PM) | |||
Separate test environment | |||
Performance and security audit | |||
Quarterly improvement plan | |||
Monthly report |
Unused hours are non-refundable — the team reserves resources specifically for you each month.
Pakages | Litefrom 20h/ month | Standardfrom 60h/month | Profrom 120h/ month |
Response time | ≤ 32 h | ≤ 16 h | ≤ 8 h |
Priority | Normal | Medium | High |
Availability EET | Mn-Fr 10–18 | Mn-Fr 10–18 | Extended / 24/7 by agreement |
Fixes and small changes | |||
Consulting | |||
Monitoring, backups, version updates | |||
Releases | 1 per month | 2 per month | |
Training or consulting session | 1 per month | ||
Dedicated manager (SPOC/PM) | |||
Separate test environment | |||
Performance and security audit | |||
Quarterly improvement plan | |||
Monthly report |
Unused hours are non-refundable — the team reserves resources specifically for you each month.
Not sure which plan fits?
Tell us about your system — we'll match the right number of hours.
Why Netframe
Guaranteed SLA
Response time is written into the contract. Not 'we'll try to respond' — it's a commitment.
Full hours transparency
Every hour spent is logged in Odoo Timesheets and included in the monthly report.
Flexible scaling
As your needs grow — upgrade the plan or switch to T&M. No lock-in, no penalties.
Haven't finished implementation yet?
See our Odoo implementation packages — from QuickStart to full cycle.
FAQ
Within your selected hours, we handle consulting, bug fixes, updates, monitoring, configuration, and user training.
All tickets are logged in Odoo Timesheets and prioritized according to your SLA level.
All tasks are logged in Odoo Timesheets, and you receive a detailed monthly report of completed work.
Unused hours are non-refundable because the Netframe team reserves resources for your project each month.
This ensures guaranteed availability, fast response, and consistent service quality.
Cost calculation
A successful implementation requires analysis of your business needs, configuration, training and coaching of your key users, import of your data and customization of the business flows. This tool helps you estimate the cost of the project:
Check out the Netframe Tech Blog
We'll match the right plan to your system and workload?
Tell us about your current Odoo system — number of users, modules, typical tasks. We'll suggest the right monthly hours and engagement model.